Customer Care Supervisor

Hiring 02
Location Phnom Penh
Closing Date 29-Feb-2020

Job Responsibilities

  • Ensure consistent service excellence by all team members, resulting in a clean, crisp and friendly environment and culture.
  • Hire, train, encourage team members to deliver excellent service promise consistently.
  • Responsible for managing and checking reports sales membership, PT and maintaining responsibility of front desk together with team members in front desk
  • Responsible for the monthly Inventory process to be completed accurately and on time.
  • Manages sales procedures for the gym.
  • Responsible for control of cash deposit with club manager/operation manager sign-off ensuring daily deposits are made on time and follows all Cash Management procedures.
  • Works in cooperation with club manager/operation manager to manage/process joined, freeze, transfer membership following procedures in place to retain member.
  • Hires, trains and supervises customer care teams
  • Ensures that all front desk systems are followed, such as proper Member Check-in, Telephone Inquiry, Guest Registration, Cash Handling, membership card, member, amendment forms process etc.
  • Membership Addendum completion with accuracy.
  • Execute assigned GGX department duties including: substitute scheduling, class attendance, managing equipment inventory, member & instructor communication, Tracker Report analysis attendant of class report to GX manager
  • Provide effective decision-making regarding customer service issues.
  • Ensures that all member and team member incidents are properly documented.
  • Ability to work outside normal work hours when dictated by work load.

Job Requirements

  • Experience working with health club or hospitality business is a plus
  • Good interpersonal and presentation skills
  • Willing to learn, honest and friendly
  • Willing to work independently and team
  • Proficient uing Microsoft Office (Words, Excel, Power Point)
  • English communication

Other Information:

  • Working schedule: 
                * Shift I: from 10:00 am to 7:00 pm 
                * Shift II: from 12:30pm to 9:30pm 
  • Benefits: Salary plus commission
  • Working Day : 6 days per week 

Interested applicants, please email your updated CV to or you can call to 069 503 777 / 069 925 777 anytime of the day or apply it directly to address below:

Address: No. 90, Sihanouk Blvd, Songkat Boeung Keng Kang 1, Khan Chamkarmon, Phnom Penh

E-mail :
Website :

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